General conditions of sale to private customers on the site or related site

The following conditions apply to all sales of products made on the website. They are clearly indicated and can be consulted by any buyer. Consequently, the mere fact of placing an order implies full and unreserved acceptance by the buyer of these general conditions of sale.

Article 1 : PRICES

The prices are indicated in Euros all taxes included and excluding shipping costs. These prices are not contractual and can be modified at any time by INWILD or The M Equipment. Payments can only be made in Euros.


Article 2.1

Our price offers are valid as long as they are visible on the site, within the limits of available stocks. In case of unavailability, we will contact you as soon as possible and we undertake to reimburse you as soon as possible, if your account has been debited.

Any Order or Pre-order will be confirmed when the Customer clicks on the "Place my order" button.

Confirmation of the Order or Pre-Order implies the Customer's acceptance of the General Terms and Conditions of Sale and the essential characteristics of the Products.

As soon as the Order or Pre-Order has been registered, Inwild will send the Customer a confirmation email summarizing the Order or Pre-Order (products, price, product availability, quantity, etc.). To this end, the Customer formally accepts the use of electronic mail for Inwild's confirmation of the contents of its order. In any event, invoices are issued upon delivery.

In the case of a Pre-Order, the sums paid in advance by the Customer do not constitute a deposit, within the meaning of article 1590 of the French Civil Code.

If the minimum objective of a Pre-order campaign is not reached, Inwild will contact the Customer at the end of the campaign to announce its decision to reimburse or produce.
In this case, Inwild shall refund the Customer within fourteen (14) days of the cancellation of the Pre-Order.

In the event of unavailability of the Product ordered, notably due to suppliers, the Customer will be informed as soon as possible and will have the option of cancelling the Order.
The Customer will then have the choice of requesting an exchange of the Product within fifteen (15) days of receipt at the latest, or to be reimbursed.
The refund will be made no later than fourteen (14) days following the cancellation of the Order.

Article 2.2

Payment for your purchases can be made either by credit card (Visa, Master Card or Carte Bleue) under the VADS contract n°7830399 payment concluded with the Société Marseillaise de Crédit, or by PayPal or STRIPE.


You have a legal period of 14 days from receipt to return the product that does not suit you. The shipping and return costs will then be at your expense. This right of return can only be accepted for complete products, in their original packaging, complete (accessories, instructions). Items returned incomplete, damaged, damaged or soiled by the Customer are not taken back. In the event of exercise of the right of withdrawal, we will reimburse you within 14 days of receipt of the return or formal proof of shipment of the product (photo of the package before closing + proof of deposit of the package notified by the Post Office or by the carrier with parcel number + proof of payment of return costs). You will then be reimbursed, as the case may be, by a re-credit system (secure transaction) in the event of payment by credit card, or by check in other cases.


Article 4.1

INWILD declines all responsibility for damages related to the content of the information provided on its site as well as those related to the use of all the products sold.

Article 4.2

The products offered comply with the French legislation in force and the standards applicable in France.

Article 4.3

The photos are provided for illustrative purposes and are not contractual.


The goods remain our property until full payment of the price. The risks relating to the product sold are however transferred to the buyer upon delivery.


In accordance with the data-processing law and freedoms of January 6, 1978, you have a right of access, rectification and opposition to the personal data concerning you. To do this, simply send us a request online or by mail, indicating your surname, first name and address.


All orders will be invoiced with all taxes included (TTC). You will only be entitled to reimbursement of the French VAT corresponding to the product(s) ordered if you meet the conditions required to benefit from a tax refund.

We reserve the right to refuse any tax refund request that does not correspond to the conditions specified in these general conditions of sale, as well as those requested by the customs services.

Any request related to the tax refund and/or intra-community VAT must be made after invoicing of the product(s) referring thereto.

7.1. You are a non-EU national: how to benefit from a tax refund? Conditions of eligibility. If you live outside the European Union and DOM TOM, the purchased product is exported outside France, the invoice is sent to your residential address and you wish to benefit from a tax refund, you can request a sales slip at export to our services. The calculated price mentioned on the invoice will be inclusive of all taxes (TTC). The goods that can be zero-rated will be those that you have purchased for your personal retail needs of a tourist nature and whose export you justify. Finally, the amount of your purchases must be greater than or equal to €175.00 (including tax) excluding postage and/or service offers and/or promotional offers. We invite you to read and check beforehand the essential conditions to benefit from the exemption from French VAT, via the following link.

Formalities. You must request your export sales slip from our services, by telephone or by post. You will need to provide certain supporting documents before we issue the tax refund form: legible copy of both sides of an identity document (passport, residence permit, consular card, etc.), sworn statement (handwritten and identical to the model that will be sent to you by customer service) and proof of residence abroad. After return of the shutter approved by the Customs justifying the export within 3 months following the purchase and production of all the required documents, we will be able to return to you by check or by transfer, the amount of the VAT due on the or the product(s) concerned. The processing time before shipment for this reimbursement will vary between four (4) and six (6) weeks upon receipt of the pink flap approved by Customs.

Refusal. In the event of non-compliance with the conditions and/or formalities which are likely to change, we may refuse to issue the tax refund slip. The service and/or promotional offers that we are likely to offer, as well as the contributions to the shipping costs will not benefit from any possible tax refund.

7.2 You are an intra-Community national: is it possible for you to recover VAT? If you are an individual or an entity not subject to VAT, you will have to pay the prices indicated all taxes included (TTC), participation in shipping costs included where applicable.

If you are a VAT registered entity in another member state of the European Union and you use the products purchased for the purposes of your taxable activity, you should be able to recover the VAT invoiced by The M Equipment provided compliance with the conditions laid down by the relevant European VAT Directives: Belgian, Luxembourg and Spanish residents should note that the VAT of their country of residence is invoiced to them directly;
Residents of other Member States will be charged French VAT unless they have indicated to The M Equipment, prior to the issuance of the invoice, their intra-Community VAT number; In all the hypotheses discussed, this description assumes that the product is actually shipped to the buyer's residential address.

7.3 Ordering a product for use outside France: you must be careful
You must take into account the fact that, in the context of the relocation of an order or a product to a country other than metropolitan France, you remain the importer (or the intra-Community purchaser) of the products concerned.

Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.

You must inquire with the local authorities of your residence on the conditions of entry of the products ordered and you must make any corresponding declaration and/or payment with the competent bodies of the country concerned. In addition, you must check with local authorities about the possibilities of importing or using the products or services you plan to ship. You must also ensure that the technical specifications specific to the manufacturer comply with the legislation of the country concerned.

If you do not respect the legislation of the country where you have introduced the products, we cannot be held responsible.

In particular, if you are delivered elsewhere than on French territory, you are required to proceed to the authorities of your territory to pay any tax. You must therefore find out about the subjection of the ordered product to this possible tax, fee or remuneration, the amount of the latter as well as the methods of its declaration and its payment with the authorities designated by the law of your place of delivery.

7.4 International sale: application of French law
Any dispute to which the order could give rise, concerning for example the execution, the interpretation, the validity or its cancellation will be governed in substance by French law (for the rules of form, like the rules of substance), exclusion of the provisions of the Vienna Convention of April 11, 1980 on the international sale of goods.

Article 8 : DELIVERY

This contract is subject to French law. In the event of a dispute, the court of Marseille will have sole jurisdiction.


Delivery will be provided within 48/72 hours from receipt of the order (working days). Depending on the weight and the destination, your order will be sent by letter followed, Colissimo followed, DHL Express parcel or DPD parcel. If the product is not immediately available, a dialogue phase will take place where you will decide yourself on the follow-up of your order.

For any country outside the EU contact us because tax refund possible for non-EU countries.

Delivery address

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the Customer's home address or that of any other natural person of his/her choice, if this is clearly specified at the time of the Order or Pre-order. Delivery cannot be made to hotels or P.O. boxes.

When registering the Customer's personal details, the Customer must ensure the accuracy and completeness of the mandatory data provided. In the event of an error in the recipient's details, Inwild cannot be held responsible for the impossibility of delivering the Product(s).

Delivery times

Delivery times are indicated when the Order is placed. These are indicative times, expressed in working days, and correspond to average processing and delivery times.

The Customer acknowledges that, in the case of a Pre-order, the delivery time will be extended. The delivery time depends on the time required and the production volume of all pre-ordered products.

Inwild cannot be held responsible for the consequences of a delay in delivery not caused by Inwild or due to an act of God.

Receipt of Products

Delivery is deemed to have taken place as soon as the products have been handed over to the customer by the carrier, as evidenced by the control system used by the latter.

Upon receipt of the products, the customer must check the condition of the packaging and report any damage to the carrier on the delivery slip, as well as to Inwild, within three (3) days by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by using the contact form on our website.


The consumer who wishes to withdraw must inform the professional of his decision by sending him, before the expiry of the 14-day period, the withdrawal form communicated or an unambiguous letter, expressing his desire to withdraw. For more security, it is always preferable to send a registered letter with AR. But the professional may also allow the consumer to complete and send online, on his website, the withdrawal form. In this case, he must communicate, without delay, to the consumer an acknowledgment of receipt of his withdrawal (by email or by post).

The customer must then return or return to the place provided by the professional, the package he has received within 14 days of his withdrawal. He will be required to do so at his own expense unless the trader has indicated that he will be responsible for this return or if he has failed to inform the consumer that these costs are his responsibility. This is why it is important to check this point before any order.


Once informed of a withdrawal, the professional will be required, for contracts concluded as of June 14, 2014, to reimburse, at the latest within 14 days (instead of 30 days previously), the consumer of all the sums 'he has already paid, including delivery costs. Please note: he may, however, defer reimbursement until the goods are actually recovered or until the consumer has provided him with proof of their shipment. Beyond the deadline set by law, the amounts due will be increased by 10 to 50% depending on the extent of the delay. Which can be a deterrent.



All products are guaranteed by the manufacturer. In addition, we offer you the money-back guarantee if you are not satisfied with our products or our services and if our after-sales service is notified within 10 days of the delivery date.


Items purchased will not be taken back or exchanged, except with a preliminary agreement with our After-Sales Service. If you need to return an item to us for any reason, PLEASE CONTACT US BEFORE shipping the item so that we can provide you with a return code. This is imperative.

If you are returning an item from a country outside the European Community, please ask us about the procedure to follow to ensure a fast and economical shipping process. We are not responsible for returned returns, if these steps are not followed.

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